Team of the Week - RH - Tampa -  F & V logistics

LOCATION: RH - Tampa
CONTRACTOR NAME: F & V logistics
DRIVER NAME: Luis Pacheco
HELPER NAME: Ceasar Tio

EXPLANATION:

Luis and Ceasar were have earned the team of the week honor this week. From load out to the delivery experience this team is about delivering quality. Clients often request for them to make future deliveries. Their hard work and passion for what they do has earned them the reward to pick their route for this week.

SUBMITTED BY: Dave Geer

Team of the Week - Mattress Warehouse -  Vinueza Trucking

LOCATION: Mattress Warehouse
CONTRACTOR NAME: Vinueza Trucking
DRIVER NAME: Pablo Vinueza
HELPER NAME: Porifio Ramos

EXPLANATION:

Pablo and Porifio from Vinueza Trucking are our team of the week. Every week their performance is outstanding. They are the first to arrive and willing to stay to help out the other teams. Last week they delivered 41 stops all at 100% and were willing to help our Ashley NB location during the week. Great Job to Pablo and Porifio!

SUBMITTED BY: Earl Joseph

Team of the Week - Crate & Barrel -  Scarlett Trucking LLC

LOCATION: Crate & Barrel
CONTRACTOR NAME: Scarlett Trucking LLC
DRIVER NAME: Edric Pitre
HELPER NAME: David Ramirez

EXPLANATION:

This team stands out on their own, always on time, in uniform and always on point with the survey scores..... Tuesday 2 calls 100.0%, Wednesday 2 calls 100.0%, Thursday 2 calls 100.0%, Friday 1 call 100.0% and Saturday 6 calls and still all at 100.0%.

13 total calls and still hitting 100.0% across the scoreboard for the week!!!!

These guys are a class act on their own!!!

CONGRATULATIONS ON AN EXCELLENT JOB WELL DONE YOU GUYS TRUELY GIVE THE MEANING OF TEAM OF THE WEEK!

SUBMITTED BY: Eddie Gonzalez

Team of the Week - RH - Avenel - FGO

Location: RH - Avenel
Contractor Name: FGO
Driver Name: Elvyn Bonilla
Helper Name: Jose Elias Sanchez

Explanation: 

Team displayed a great sense of pride in the concept of the Team. Elvyn and Jose assisted all teams on the dock with wrapping and loading pieces after they completed load out of their routes. They never say no and continue to impress with their overall performance. They are always on time, well dressed and very supportive to FGO, Restoration Hardware and all of our clients requests.

Submitted by: Nelson Ortiz

Team of the Week - RH - New Hampshire - Hernandez Brothers

Location: RH - New Hampshire
Contractor Name: Hernandez Brothers
Driver Name: Reinaldo Ferufino
Helper Name: Carlos Pacheco

Explanation: 

Isaac and I are pleased to announce that Reinaldo Ferufino and Carlos Pacheco have been selected as team of the week for the New Hampshire market.

  • They provided FGO with accurate PODs in a timely fashion and with neat pictures sent via text message.
  • They do a thorough job in everything asked of them; perfectly wrapping the furniture to ensure product is not damaged, making sure their totes are full, appearing professional each morning, cooperating with us when issues arise, completing their log book, and fulfilling RH standards with the customer at the delivery point.
  • Saturday morning they adjusted to a drastic routing error made by EMM and communicated with the customers that their windows would be 1-3 hours earlier than they were originally promised. Despite these circumstances they still had a 100% completion rate.
  • Friday afternoon they waited at a stop from 3:00 – 3:50 for the customer to arrive home and sign for their delivery.
  • Lastly they did a huge favor for HDL manager Jonathan Berry on Friday afternoon. When they finished their route (around 4:45 that afternoon), they drove from Brookline in rush hour traffic to the RH gallery in downtown Boston. This provided next day service to a customer in Massachusetts that needed a chair on Saturday.

Submitted by: Mike Kelly

Team of the Week - Ashley - North Brunswick - GLD Trucking LLC

Location: Ashley - North Brunswick
Contractor Name: GLD Trucking LLC
Driver Name: German Martinez
Helper Name: Alex Martinez

Explanation: 

Back on top of the leader board are German and Alex from GLD Trucking. Week after week their performance is always outstanding, they are the first to arrive and willing to stay to help out other teams. Last week they delivered 44 stops 191 pcs all at 100%. Great Job to German and Alex!!!

Submitted by: Vinny Traschetti

Team of the Week - ERI - EDO Logistics LLC

Location: ERI
Contractor Name: EDO Logistics LLC
Driver Name: Anibal Gallardo
Helper Name: Cesar De Jesus
Explanation:

At FGO in our ERI account, it is not easy to select a TOW (Team Of the Week). The quality of our Owner Operators is very high and the expectations we set before them are high as well. Our teams are driven on a daily basis. However, as a manager observing the details that make our teams stick out, is what characterizes how we do business. Anibal & Cesar have continuously shown to improve and make it a point to not only meet our customers requests, but to exceed them.

I am very proud to see their efforts paid forward. And thank them for all they have accomplished!

Submitted by: Efrain Ocasio

Team of the Week - RH - Atlanta - 3 Brothers Transportation

Location: RH - Atlanta
Contractor Name: 3 Brothers Transportation
Driver Name: Guillermo Arce
Helper Name: Guillermo Diaz

Explanation:    

The team of Guillermo Arce and Guillermo Diaz had a great week as usual. They handled 4 large VIP deliveries without incident. In addition to handling their own workload they also helped other teams on the dock wrap during load out. They also came back to the warehouse 3 times during the week to get stops that had been added on after load out to delight escalated clients.

Submitted by: Brian Culp

Team of the Week - The DUMP - ISVG TRUCKING LLC

Location: The DUMP
Contractor Name: ISVG TRUCKING LLC
Driver Name: David Bonilla
Helper Name: Walter Diaz

Explanation:

This week I would like to award ISVG: David Bonilla and Walter Diaz the Team of the Week for the Dump location.

While this contractor has struggled with some situations here, this team has been able to stand out and display what FGO expects from our delivery teams.

They are on time, in uniform, and go where they need to each day, with little to no fuss from either of them.

They maintain their on time performance throughout each day, ultimately contributing heavily to our high (if not perfect ) on time percentage.

Their knowledge of the product that the Dump offers and delivers is vast and they are quick to question anything out of the ordinary.

I spoke with Sean this morning and he was quick to say this team. He mentions they get in, stay quiet and wrap and load and he said that the improvement overall from ISVG has been very noticeable and would like to also thank these guys for their performance and help at the Dump!

Submitted by: Katie Presper

Team of the Week - Ashley - North Brunswick -  Robio Logistics LLC

LOCATION: Ashley - North Brunswick
CONTRACTOR NAME: Robio Logistics LLC
DRIVER NAME: Jose Ventura
HELPER NAME: Oscar Rivas

EXPLANATION:

Jose and Oscar have not been on the top in a few weeks, but their hard work paid off this week. They delivered 39 stops with 182 pcs all at 100%. This team comes to work everyday with a smile and never complains about the work, it is pleasure to have them here at Ashley North Brunswick.

Great Job guys, keep it up!

SUBMITTED BY: Vinny Traschetti

Team of the Week - RH - Avenel -  FGO Logistics

LOCATION:RH - Avenel

CONTRACTOR NAME: FGO Logistics
DRIVER NAME: Jairo Olivas
HELPER NAME: Pedro Gomez

EXPLANATION:

Teams consistently shows up on time and is in compliance with the UDE. Jairo and Pedro never say no to any request made by the FGO management team. They consistently went above and beyond to ensure that they exceeded the customers expectation.

SUBMITTED BY: Nelson Ortiz

Team of the Week - Williams Sonoma -  MMD Trucking LLC.

LOCATION: Williams Sonoma

CONTRACTOR NAME: MMD Trucking LLC.
DRIVER NAME: Mario Diaz
HELPER NAME: Israel Cedeno

EXPLANATION: Mario and Israel are making the difference again with their great attitude, great uniform, always on time and always willing to help team members. Mario and Israel, I personally want to say thank you for your dedication and professionalism that you always are willing to provide to our client and customers.

SUBMITTED BY: Christian Gamarra